Brochure

Eccentex Virtual Agent (EVA) Brochure

Industry's first caseintelligence.ai bot for customer engagement and process management

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Infographic

Eccentex IDP Infographic

Understand how Eccentex IDP works in 8 easy steps - Document Ingestion to Data Output

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Eccentex Intelligent Work Automation

Platform for Automation, Case Management, and Work Distribution to streamline workflows

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Eccentex vs AI Coding Tools

Comparison of an End-to-end Business Automation Platform vs. AI Coding Tools

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Cheat Sheet

Genesys + Eccentex Advanced Email

Unlock advanced email capabilities with Genesys + Eccentex together for seamless customer service

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Business Intelligence (BI) Brochure

Analytics, dashboards, and insights to empower users with true business intelligence

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HyperAutomation Cloud Overview Brochure

Enterprise grade Dynamic Case Management platform with AI assisted Process Automation

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Smart Knowledge Base Brochure

Smart Knowledge Base helps teams instantly find answers, create, share, and organize knowledge efficiently

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Brochure

Advanced Email Handling for Genesys

A complete email solution for Genesys Cloud users to capture, triage, and automate large email volumes

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Brochure

Eccentex Court Case Management

Modernize court operations, streamline case administration, and enhance access to justice

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Case Study

Eccentex Customer Success Story

FairWay, New Zealand's top dispute resolution organization, chose Eccentex for modern case management

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Brochure

Enforce Assist Mission Commander

A new Mission Management Solution specifically designed by First Responders for First Responders

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Court Case Managemet - 1 Pager

Modernize court operations, streamline case administration, and enhance access to justice

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Eccentex & Genesys - ServiceJourney

Case Management and Workflow solution for Genesys Cloud CX powered by HyperAutomation Cloud

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Presentation

Eccentex for Genesys Users

The power of the combined platforms to deliver semless customer experience across industries

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Eccentex Business Automation

Automate 60% of your front-end customer interactions and 80% of backend interactions efficiently.

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HyperAutomation Cloud Enterprise Edition

Migrate from any Genesys legacy platform to Genesys Cloud CX without losing features

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Eccentex DCM vs Genesys Agent Copilot

Combined capabilities of Eccentex DCM and Genesys Copilot , along with the distinct advantages

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Eccentex Work Order Manager

Capture, create, assign, fulfill, and track various types of work orders with Eccentex Work Order Manager

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Diagram

HyperAutomation Cloud Service Architechture

Gain operational efficiency while improving your customer & employee experience

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Eccentex AppBase Whitepaper

A Generative AI enabled Application Development Platform to Digitize, Simplify and Automate

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Datasheet

Eccentex ServiceJourney Datasheet

ServiceJourney unites all the tools needed to deliver seamless, end-to-end customer service.

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Infographic

HyperAutomation Cloud Infographic

A Customer Journey-Centric, AI-Assisted Business Automation Solution on a Unified Platform

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Eccentex Dynamic Case Management

AI-assisted case management solution for automating and managing complex business processes

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HyperAutomation Cloud Solution Brochure

A Customer Journey-Centric, AI-Assisted Business Automation Solution on a Unified Platform

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Demo

Eccentex Virtual Claim Assistant

Streamlines and speeds up Insurance Claim Intake processes

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Video

Caseintelligence AI Business Benefits

Learn how Eccentex AI services unlock business benefits across enterprise operations

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Intelligent Document Processing

"Human in The Loop" in AI assisted document processing and decisioning

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Eccentex Conversational Copilot

Conversational Co-pilot for AI-assisted customer engagement and automation

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Eccentex AI-Powered Task Assistant

Streamlines repetitive and knowledge-based tasks for case workers

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Everyday Superheroes Live Among Us

Discover how Eccentex HyperAutomation Cloud empowers everyday superheroes!

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HyperAutomation Cloud for Pension Funds

Explore how Eccentex enhances pension fund management efficiency

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Enforce Assist for First Responders

End-to-end mission solution built for First Responders

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988 Non-Emergency Call Handling

Non-emergency call handling with end-to-end automated Voice-to-Case intake process

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Video

Eccentex Enterprise Email Automation

Enterprise Email Automation to boost service efficiency

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Eccentex - A Quick Introduction

Explore Eccentex's capabilities in this short introductory video.

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Webinar

AI-Assisted Email & Case Management

Webinar on AI email + case mgmt with Genesys integration

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Eccentex AI Services in Action

Experience the impact of Eccentex AI services 30-seconds

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Saving Agents' Time With AI Services

Eccentex AI services save agents time with smart email replies

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Podcast

Podcast - Public Safety Modernization

How to modernize mission-critical systems without disrupting daily operations.

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Webinar

Webinar - AI in Case Management

Webinar on GenAI in case mgmt with Tibor Vass & Maksim Gill

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AppBase Tutorial - Case Screen

Explore AppBase's Case Screen with email-to-case, assignment, and AI features.

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AppBase Tutorial DCM - Tasks

Explore how to manage case tasks in AppBase DCM with Dean Poole.

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AppBase Tutorial - Deployment

Learn how to deploy applications and data models in AppBase with this tutorial.

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AppBase Tutorial - Adding Users

Learn to manually add users in AppBase with David Elgueta.

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SKB Admin Guide - Security Settings

Learn to configure security settings in Eccentex Knowledge Base

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AppBase Tutorial - DCM Case Search

Learn case search techniques in AppBase DCM with Dean Poole.

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AppBase Tutorial - Using Form Builder

Learn to create custom forms in AppBase using MDM Form Builder

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SKB Admin Guide - Defining Categories

Learn to define and organize categories in Smart Knowledge Base admin

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SKB Guide - Authoring Articles

Learn to author and manage articles in your Knowledge Base using AppBase

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AppBase Tutorial - Using Dictionaries

Create and use dictionaries (objects/records) in AppBase

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AppBase Tutorial - Editing Search Page

Learn how to edit and customize search pages within AppBase.

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Knowledge Base Admin Guide - Managing Tags

Create, manage, and implement article tags to make group searches and categorization

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SKB Admin Guide - Article Templates

Learn how to create Knowledge Base articles from templates or Word documents

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AppBase Tutorial - External Party

Learn in detail how to create an external party in AppBase.

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AppBase - Creating Case Type

Learn how to configure a case type complete with milestone diagram, procedures, and data model

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Personal Identifiable Information (PII)

See how AI Services help redacting PII from incoming emails to agents and knowledge workers

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Generative AI Low-Code Demo

A quick demo of using GenAI to auto-create case types in AppBase for particular situations

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HyperAutomation Cloud Introduction

End-to-end process automation solution with low-code for digital transformation

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Incoming Email Multi-Language Translation

Demo of AI Services handling multiple languages in incoming and outgoing emails

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Solution Inventor - Eccentex AI

Learn to use Solution Inventor to create case steps and flows

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GenAI Email Replies - AI Services

See how Eccentex AI helps agents reply to complex emails quickly

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GenAI Translation - AI Services

See how GenAI enables real-time multilingual email responses

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Email Analysis - Eccentex AI Services

See how a neural network analyzes emails with context awareness

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Golden Customer Record

Explore how Customer 360 reveals every customer detail in one view

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Technical Services Management

Here’s an interesting story of how Eccentex simplifies service operations

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Genesys and Eccentex Business Apps

Watch how the Eccentex+Genesys solution boosts agent efficiency

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Webinar - Vaccine Rapid Response

See how Genesys and Eccentex streamlined vaccine administration

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Webinar - AI in B2B Technologies

See how Eccentex revolutionizes case management with GenAI

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Build a Digital Business App in 5 minutes

See how easily you can build a digital business app in just 5 minutes

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Audio

Eccentex vs Salesforce - Audio Book

David explains when Eccentex is a smarter choice than Salesforce

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Eccentex Overview for Genesys Sellers

Quick overview for Genesys sellers on how Eccentex adds value

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Enforce Assist for First Responders

A real-life use case of Enforce Assist in SAR Operations

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Eccentex Virtual Agent (EVA) Introduction

Introducing Eccentex Virtual Agent for AI-driven customer engagement

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Modernizing Customer Service

Learn how Eccentex elevates customer and agent experiences

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Eccentex HyperAutomation Cloud Demo

Explore Eccentex HyperAutomation Cloud features in this demo.

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Genesys Workspace Customer360

A micro demo of how Eccentex empowers Genesys Workspace Customer360 users

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Eccentex BI Introduction and Demo

BI demo with real-life business analytics use cases

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Video

HyperAutomation Cloud Demo For Everyone

Simple yet detailed demo of HyperAutomation Cloud by Todd Sherman

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Article

Essential Strategies for Businesses

Learn essential strategies to help businesses navigate economic downturns and stay resilient

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Article

AI-Driven Case Management

Discover how AI-driven case management enhances workflows, boosts efficiency, and improves CX

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Press Release

Applied AI Orchestration

Applied AI Orchestration Capabilities to Power Human-Centered Case Work Automation

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Press Release

Law Enforcement Records Management

Eccentex and Enforce Assist Announce Strategic Investment in Next-Generation Law Enforcement Records Management

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Common Pitfalls in Process Automation

Learn to identify and prevent common process automation mistakes to enhance efficiency and customer satisfaction

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42% Growth in Recurring Revenue

Eccentex reports a 42% increase in recurring revenue, highlighting its commitment to innovation and customer satisfaction.

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Unlocking Efficiency for Pension Funds

Discover how pension funds enhance efficiency and member experiences with digital solutions.

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Business Intelligence For Smarter Decisions

Explore how Eccentex Business Intelligence empowers organizations with data-driven insights.

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10 Benefits of Business Intelligence

Discover 10 undeniable ways Business Intelligence enhances decision-making and operational success

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Strategic Partnership with Aptiva

Eccentex partners with Aptiva to deliver innovative solutions and drive customer success globally

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Eccentex Announces Major New Win in Telecom

Eccentex secures a telecom deal, showcasing its expertise in delivering transformative solutions

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Entering the Age of HyperAutomation with Eccentex

Explore how HyperAutomation transforms businesses, driving efficiency and innovation globally

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Key Components of HyperAutomation

Explore the core elements of HyperAutomation and how it drives efficiency, agility, and innovation

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Eccentex Advanced Email Automation for BidTravel

Eccentex enables BidTravel to streamline communication and boost efficiency with email automation

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3 Risks of Legacy Systems in Financial Services

Discover the critical risks legacy systems and manual processes pose to financial institutions

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3 Benefits of Process Automation for Improving CX

Learn how process automation enhances customer experience by boosting speed, accuracy, and efficiency

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How No-Code Development Saves Time and Money

Discover how no-code development accelerates projects, cuts costs, and empowers business teams

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Navigating Change in Difficult Times

Learn how businesses drive digital transformation to stay resilient and competitive amid inflation

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New Version of HyperAutomation Cloud

Eccentex releases a new HyperAutomation Cloud version with enhanced features and agility.

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Visit the Eccentex Blog for more articles on automation, AI, and strategies for business transformation and innovation

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