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Solution Pricing

Simple pricing for
AI-driven transformation.

Choose the subscription model that matches your operating model, then extend it with add-ons, accelerators, and support designed around measurable outcomes.

Trusted by innovative organizations worldwide
Simple Subscription Model

Choose the plan that matches your work.

Prices are per user per month, billed annually. Concurrent users are determined as total unique logins within any 12-hour period.

Case operations

Dynamic Case Management

Enterprise edition for adaptive case management and better customer experiences.

$120 / user / mo
Volume discounts available.
  • Unite people, processes, content, and systems
  • Automate enterprise case workflows
  • Improve customer and employee experiences
Omnichannel

Intelligent Work Automation

Capture, classify, prioritize, and distribute work across the enterprise.

$90 / user / mo
Includes auto-prioritization and SLA enforcement.
  • Automated work-item routing
  • SLA-aware prioritization
  • Omnichannel operating model
Email

Advanced Email Automation

Enterprise edition for inbound email capture, triage, distribution, and automation.

$40 / user / mo
  • Email classification and routing
  • Business-unit distribution
  • Automation for high-volume queues
Knowledge

Smart Knowledge Base

Customer service edition for a fully integrated knowledge management solution.

$40 / user / mo
  • Capture and develop knowledge
  • Share answers across teams
  • Support self-service experiences
Analytics

Business Intelligence

Standard edition for connecting business process data with engagement data.

$30 / user / mo
Data warehouse not included.
  • Dashboards and reporting
  • Performance insights and KPIs
  • Real-time engagement visibility
One Size Does Not Fit All

Get a customer quote that fits your individual needs.

For service leaders, financial services teams, and public sector agencies, Eccentex can shape licensing, add-ons, accelerators, and support around the outcomes you need to reach.

01

Discover opportunities

02

Design the right solution

03

Deploy with confidence

04

Deliver measurable impact

Add-ons

Extend the power of Eccentex.

Add new features or expand existing capabilities to create a personalized experience that works for your organization.

Business Intelligence

Advanced reporting, dashboarding, predictive analytics, and business insight.

Eccentex AI Services

AI for customer engagement, process automation, and knowledge-worker assistance.

Advanced Cloud Options

Disaster recovery, hot standby, storage, and industry-specific security options.

Barcode Recognition

Scan multi-page documents into cases or separate high-volume packets with barcodes.

OCR and ICR

Convert forms and images into searchable content, read handwriting, and auto-index.

Solution Accelerators

Implement quickly with out-of-the-box capabilities for verticals and use cases.

Get in Touch With Experts

Start with your capabilities and vision.

The first step in digital transformation is understanding your current operations and the outcomes you want to reach.

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